Our world nowadays is run by technology. Where we go technology is always transforming the way we do business. Automotive industry is no exception to this advancement. Car buyers nowadays want instant responses to their queries & anticipate personalized responses. So, how can dealerships manage the burden of in-showroom customers & online customers? The answer is a remote business development center aka BDC. An outsourced automotive BDC partner can act as an extension of your sales team & provide customer service as needed.
Here’s why a remote BDC is the key to keeping your dealership open 24/7 and how it can transform your business.
1. Around-the-Clock Customer Engagement
With a remote BDC, dealerships no longer have to worry about limited business hours. Remote BDC teams can operate from anywhere in the world and they can be available 24 / 7. This helps dealerships minimize the first clock stop.
Customers may search for their next vehicle anytime during the day. While in-house staff is only available during business hours, dealerships risk losing customers who might be searching outside working hours. Remote BDC however can connect with customers anytime during the day. They can also help handle inquiries, schedule appointments and try to schedule dealership visits where possible.
The constant availability improves customer satisfaction & builds trust.
2. Improved Lead Management
In today’s fast paced dealership industry where customers have too many options readily available to explore, answering their inquiries quickly is really crucial. A 5 minute delay may land them in your competitor’s dealership.
Also, you need to nurture the customer throughout the journey to ultimately help them decide. However running a complete nurturing process for your customers requires CRM setups ensuring that all your data flows in one direction.
Remote BDC teams are already expert at using CRMs so you don’t need to train your employees.
3. Cost-Effective Solution
Operating a traditional, in-house BDC requires substantial investment in infrastructure, staffing, and training. The costs of maintaining a physical space, ensuring continuous coverage, and hiring and training employees to work shifts can quickly add up. However, a remote BDC offers a more cost-effective solution.
Hiring an inhouse team may require huge amounts on investment in hiring the staff, building the infrastructure and when you have everything in place, employees may decide to quit. So, you need to repeat the whole training process again.
However, with a remote BDC team, you just need to work with a top rated automotive BDC companies that can provide the same solution. Remote teams are often outsourced or managed by specialized service providers, allowing dealerships to scale their operations without taking on significant overhead. This flexibility enables dealerships to offer 24/7 customer support at a fraction of the cost.
4. Enhanced Flexibility and Scalability
A remote BDC can be customized to handle various tasks, from lead generation and appointment setting to handling customer service inquiries and providing follow-up support. This adaptability allows dealerships to focus on what they do best—selling vehicles—while the remote BDC manages the rest.
5. Better Customer Experience
In today’s competitive automotive industry, providing an exceptional customer experience is more critical than ever. A remote BDC can help dealerships deliver a seamless, consistent, and personalized customer experience at every touchpoint. Whether it’s answering a question about a specific vehicle, scheduling a test drive, or providing post-sale support, a remote BDC ensures that customers are always taken care of.