The automotive industry is one of the most competitive industries especially in the US. To stay ahead of the competition dealerships certainly need to have certain tools at their disposal. One such tool is CRM on which dealerships rely mostly to track leads, manage customer interactions and more. However, not every CRM is the same & the features may change from one to another.
Why CRM Expertise Matters for Dealerships
CRMs are the backbone of any successful dealership’s operations, helping you keep track of every customer interaction, lead & sale. A robust CRM system coupled with a trained staff on it enhances your ability to follow up with prospects. But what happens when your staff isn’t fully trained on the CRM you’re using?
At Virtual BDC, we eliminate these pain points. We understand that each dealership may use a different CRM & our team is fully trained to work seamlessly with all major platforms. This means fastest clockstop, no wasted time on employee training, & no disruption to your operations when you partner with us.
Let’s dive into the top five CRMs Virtual BDC uses to optimize your dealership’s operations.
Top 7 CRMs Virtual BDC Works With
We work with the most powerful CRMs in the automotive industry. Here’s how we use them to benefit your dealership:
1. DealerSocket
DealerSocket is a comprehensive CRM designed specifically for automotive dealerships. It integrates inventory management, service scheduling, and customer follow-ups in a single platform.
After having mastered DealerSocket, our team ensures no leads slip through the cracks & that your sales staff can focus on closing deals.
2. VinSolutions
VinSolutions is known for its ability to unify dealership data across sales, service, and marketing. This CRM is particularly strong in lead management and customer retention.
Our team has been providing exceptional BDC services to some of our clients who already use VinSolutions.
3. Reynolds and Reynolds
Reynolds and Reynolds is a top choice for dealerships looking for comprehensive management solutions. It provides everything from CRM capabilities to document management and sales workflow integration.
With our experience, we can navigate this system to maximize its potential for your dealership.
4. Elead CRM
Elead CRM is a favorite for dealerships that need powerful customer lifecycle management tools. From lead conversion to service scheduling, Elead covers it all.
Our team is fully trained on Elead, making sure every lead is nurtured properly to increase your dealership’s sales.
5. CDK Global CRM
CDK Global offers integrated solutions for dealerships, allowing them to manage customer data, track sales, & improve follow-ups.
Doesn’t matter how robust or complex the CRM gets, our team boasts expertise that can help you supercharge your sales cycle.
6. Selly Automotive
Selly Automotive is another CRM built solely for dealerships and independent dealers. The CRM offers features that support used car sales and buy-here-pay-here models.
Virtual BDC has been using Selly Automotive for our clients for quite some time now & our team has got the experience & expertise to navigate all the features.
7. Drive Centric
Drive Centric, a modern CRM known for its emphasis on communication, customer engagement through various digital channels like text, video, and email. The CRM proclaims itself as AI driven with modern technologies BDC for car dealerships.
Drive Centric is no expectation for our BDC team as our guys have 5+ years of hands-on experience on the CRM.
Virtual BDC’s Training and Expertise with Industry CRMs
At Virtual BDC, we pride ourselves on being well-versed in the most widely used CRMs in the automotive industry. Our team undergoes extensive training to ensure proficiency in each system, which means that when you partner with us, there’s no need to worry about integration issues or onboarding delays.
The Benefits of Partnering with Virtual BDC
- Faster Onboarding: Since we’re already familiar with your CRM, there’s no learning curve. We can hit the ground running from day one.
- Seamless Integration: You won’t need to worry about system conflicts or data migration issues. We work with your existing setup.
- Improved Efficiency: Our team’s expertise allows for quicker lead management, better follow-up scheduling, and more precise customer engagement.
Partnering with Virtual BDC means no CRM hurdles, no operational slowdowns, and no headaches.